Terms of Service 

These Terms of Service outline how you may access and use the Website operated by Rainbow Counselling, and how we provide our services to you. Please read these Terms carefully. By using our Website or submitting an inquiry, you agree to be legally bound by these Terms, whether or not you have read them. If you do not agree with these Terms, please do not use the Website or our services. 

1. DEFINITIONS

“Client” or “you” means any individual who contacts, inquires, or receives services through Rainbow Counselling. 

 “Company,” “we,” or “us” means Rainbow Counselling and its representatives. 

 “Services” include psychotherapy, consultations, workshops, or any other offerings provided by Rainbow Counselling. 

 “Website” refers to www.rainbowcounselling.ca. 

2. ELIGIBILITY

You must be 18 years of age or older to access our services. By using our Website, you represent and warrant that you are of legal age to form a binding contract and meet the eligibility requirements. 

3. PRIVACY

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and protect your personal information. 

4. INTELLECTUAL PROPERTY

All content on our Website and within any client-facing material (including text, graphics, logos, videos, blog posts, worksheets, and downloadable guides) is the property of Rainbow Counselling or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws. 

You are granted a limited, revocable, non-transferable license to access and use the Website and materials for your personal, non-commercial use only. You may not reproduce, modify, sell, or redistribute any part of our content without express written permission. 

5. APPROPRIATE USE

You agree to use our Website and services lawfully and respectfully. You may not: 

• Use our Website to harass, abuse, defame, or harm others; 

• Upload viruses or malicious code; 

• Attempt to gain unauthorized access to our systems; 

• Impersonate any person or entity or misrepresent your affiliation. 

We reserve the right to restrict or terminate your access if you violate these Terms. 

6. LIMITATIONS OF SERVICE

Rainbow Counselling is a psychotherapy practice and not an emergency service. We do not provide crisis or urgent mental health support. If you are experiencing a mental health crisis, please contact 911, your local crisis line, or go to the nearest hospital emergency department. 

7. DISCLAIMERS

Our services and Website content are provided “as is” without warranties of any kind. While we strive to offer quality support, we do not guarantee any specific results from therapy or consultations. 

We are not liable for any damages arising from your use of the Website, delayed access to services, technical interruptions, or data loss. 

8. THIRD-PARTY LINKS

Our Website may contain links to third-party websites (e.g., educational articles, external forms). These are provided for your convenience. We are not responsible for their content, accuracy, or privacy practices. 

9. PAYMENT & CANCELLATION POLICY

Fees for therapy or consultations are due at the time of service, unless otherwise arranged. Our cancellation policy requires at least 48 hours’ notice to avoid a cancellation fee. Late cancellations or no-shows may result in the full session fee being charged. 

Therapists may waive or adjust fees in cases of illness or emergency, at their discretion. 

10. COMMUNICATIONS

You may receive communications from us regarding appointment scheduling, follow-ups, or clinic updates. For promotional emails or newsletters, you may unsubscribe at any time. 

11. TERMINATION

We reserve the right to suspend or terminate your access to services or the Website if you breach these Terms. You may stop using our services at any time by contacting us. 

12. GOVERNING LAW

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in a court of competent jurisdiction located in Ontario. 

13. CHANGES TO TERMS

We may update these Terms from time to time. If we make material changes, we will notify you via email or post a notice on our Website. Your continued use of our Website and services after any updates constitutes acceptance of the new Terms. 

14. CONTACT US

If you have any questions about these Terms of Service, you can reach us at:  info@rainbowcounselling.ca 

www.rainbowcounselling.ca